PRIVACY POLICY
Data Collection
What data we collect and why
The table below lists the data we collect from you, for what purpose we use it, and why it is necessary in each case.
Purpose of data processing
Personal data
Why the data is necessary
Fulfillment of your orders
Personal identification data (name and surname)
Contact information (shipping address, telephone, email address)
Tax identification numbers (VAT, D.O.Y.)
Login information to enable your registration/login, to complete your order, or to make any returns.
Handling questions, complaints, troubleshooting
Personal identification data (name and surname)
Contact information (shipping address, telephone, email address)
Tax identification numbers (VAT, D.O.Y.)
Login information to properly handle questions, any complaints and problems. We have a legitimate interest in offering the best experience for our customers and to address any problems.
Newsletter subscription
Personal identification data (name and surname)
Contact information (shipping address, telephone, email address) so that you can receive updates and offers from our company after you have given your consent
It is our policy to keep your data only for as long as is necessary for the purpose for which it was collected, in accordance with the principles of data minimization and storage limitation. For all of the above reasons, your data will be kept for at least five (5) years after the end of our customer relationship. In addition, we align the retention of your data with possible variations arising from the exercise of your personal data protection rights.
Disclosure of personal data to third parties
We will not assign, disclose or rent your personal data to any third party/entity in a manner different from that described in this Privacy Statement. Our company transfers personal data to third parties, to whom the company assigns the processing of personal data on its behalf.
The data is transferred only to companies cooperating with ours that provide services for the purpose of sending advertising material and personalized offers. Also, this data is transferred to companies cooperating with us for the purpose of evaluating the quality of service provision and the evaluation of our products & services. Also, for the purposes of implementing the sales contract, data is transferred to cooperating companies that have been assigned the execution of part of the contract, such as transport companies or pickup points selected by you. Finally, access to the data is given to independent service providers who have built our website, as well as to those who provide us with technical support and/or hosting for the operation of the website.
We seek to ensure that all these third-party/independent service providers will not use your personal data for any purpose other than to provide the services for which they are contractually bound. We also create contracts with these independent contractors that oblige them to comply with the personal data protection standards required by law and to use the data only for the purposes for which it was transferred to them.
Finally, we reserve the right to disclose your personal information to third parties if we are obliged to disclose or share your personal data to comply with any legal or regulatory obligation.
Data Security
We take great care to protect our users from any unauthorized access or alteration, disclosure or destruction of the information we hold. Specifically:
We encrypt data transfer to and from the website using SSL.
We control data collection, storage and processing practices, including physical security measures, to protect against unauthorized access to systems.
Access to personal information is limited only to our employees and to affiliated entities who need to know this information to provide services to us.
These affiliated entities and the way in which your data is secured are expressly mentioned in this privacy statement (section 5: disclosure of personal information to third parties).
Use of cookies
A “cookie” is a small text file that is downloaded to your device when you visit a website and allows the website to obtain certain information from your browser, such as your preferences. We consider it important that you know what cookies are used on our website and for what reasons they are used. The two main categories of cookies used on our website are strictly necessary cookies and third-party cookies:
Strictly necessary cookies
These cookies are necessary for the proper functioning of our website but also for you to be able to browse it and use its features, such as accessing secure areas of the website. Without these cookies, some of the services and functions of the website, such as shopping cart or online payment, cannot be performed
Third-party cookies
Third-party cookies include performance, functionality, and promotion/targeting cookies.
Performance cookies: collect information about how visitors use the website, for example which pages they visit most often, and whether they receive error messages from websites. These cookies do not collect information that identifies the visitor. All information collected by these cookies is aggregated and therefore anonymous. They are only used to improve how a website works
Functionality cookies: allow the website to remember choices you make (such as your username or the region you are in) and provide more personalized features. They can also be used to remember changes you have made to the website or to provide services you have requested, such as chat or social media. The information collected by these cookies may be anonymized and cannot track your browsing or activity on other websites.
Promotional/targeting cookies: are used to provide content that is more relevant to you and your interests. They are also used to send targeted advertising or offers, to limit the number of ads displayed, and to help measure the effectiveness of advertising campaigns. They may also be used to store the websites you have visited in order to determine the most effective online marketing channels, and to reward external websites and partners who have referred you to our website.
You can change your consent regarding the use of third-party cookies here
Your privacy rights
At any point, when maintaining or processing your data, you retain the following rights, and you can also submit the corresponding requests:
Right of access – you have the right to access the personal data we hold about you
Right of rectification – you have the right to correct inaccurate or incomplete data we hold about you.
Right to erasure – you can request that the data we hold about you be deleted from our records and we are obliged to satisfy your request in certain cases
Right to restriction of processing – you have the right to request that the processing of your personal data be restricted and we are obliged to satisfy this request when certain conditions apply
Right to data portability – you have the right to request that the data we hold about you be transferred to another organization
Right to object – you have the right to object to the processing of personal data concerning you, under certain conditions
Right to withdraw consent – where the legal basis for the processing of your data is “Consent”, you have the right to withdraw your consent at any time.
All your requests regarding the above rights can be submitted through the special request submission form or through the management pages of your personal account.
The procedure for processing any request regarding the above rights is as follows. We will assess the request and respond to you regarding its progress (approval of request, partial approval of request, rejection of request) as soon as possible and in any case within one month of its submission. In the event that our company rejects your request regarding the aforementioned Personal Data Protection Rights, we will communicate the reasons for the rejection to you. You have the right to file a complaint directly with the regulatory authority and our company’s Data Protection Officer.
Changes to the Privacy Statement
Our Privacy Statement may change from time to time. We strive to continually review and update this Statement in order to comply with legal and regulatory requirements, while providing the best possible protection for your personal data. We will post any changes to the privacy statement on this page.
Contact Person for Issues Concerning Your Data
This website belongs to the company Grigoriadis Savvas. If at any time you believe that we are not complying with the provisions set out in this Statement or with any other issue related to data protection, please contact us by email at officialtenderlove@gmail.com. The Data Protection Officer is Grigoriadis Savvas.